Information, Advice and Guidance We aim to help the community with whatever issue is causing them problems Everyone can experience problems and issues in their life that they feel is overwhelming. First Stop aim to provide advice and guidance to every individual, regardless of their background, education or income. We strive to enable those in need to exercise their rights, and deal with any legal and social welfare problems they may face. Our integrity is at the centre of the advice and support we provide with the interest of the client being paramount. This can be achieved through, amongst other things, providing co-ordination and support while assisting people to make better use of the resources available to them, to achieve a positive outcome while learning new skills and knowledge to empower them to deal with any future difficulties in their life. Subjects of enquiry we provide information, advice and guidance around are : Accommodation - Private tenancies, Council accommodation, Housing associations, Supported accommodation. Benefits - JSA, ESA, Tax credits, Universal credit applications and managing claims. Applying for Mandatory Reconsideration when appropriate. Accessing and sourcing assistance for every day essentials if you are experiencing poverty. Finding appropriate bank accounts. Employability - Supporting you to improve your CV and help with job searches. How to register for additional support from agencies and other services within Darlington. Enquiries are not exclusive to this list, so if you have any queries not listed above please come speak to a member of staff, who will be more than happy to listen and provide assistance where appropriate.