Keeping In Touch

1.     How We Use Your Data


We will only use your data in a manner that is appropriate considering the basis on which the data was collected, as set out in the table below.


Enquiring about our Name, E-mail, Message Legitimate interests – it is necessary for us to

organisation and its work read and store your message so that we can

respond in a way that you would expect.

Subscribing to e-mail Name, E-Mail Consent – you have given your active consent

updates about our work

Making a Donation Name, E-Mail, Address, Legitimate Interests – this information is

Payment Information necessary for us to fulfill your intention of

donating money and your expectation of

receiving a confirmation message. Your bank

account details do not transfer to us from Go

Cardless Merchant Bank, we are unable to

identify your full payment details.

Signing up as a Member Name, E-Mail


Website Functionality Website Activity Collected Legitimate Interests – it is necessary

Through Cookies for us to store a small amount of information,

usually through cookies, to deliver functionality

that you would expect

For example, we may use your information to:

 ·       Reply to enquiries you send us

·       Handle donations or other transactions you initiate

·       Where you have specifically agreed to this, send you marketing communications by e-mail relating to

our work which we think may be of interest to you

2.     When We Share Your Data


We will only pass your data to third parties in the following circumstances:


·       You have provided your explicit consent for us to pass data to a named third party

·       We are using a third party purely for the purposes of processing data on our behalf and we have in

place a data processing agreement with the third party that fulfils our legal obligations in relation to the

use of third party data processors; or

·       We are required by law to share your data

In addition, we will only pass data to third parties outside of the EU where appropriate safeguards are in place as defined by Article 46 of the GDPR (General Data Protection Regulation 2016).

3.     How Long We Keep Your Data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.


Where data is collected on the basis of consent, we will seek renewal of consent at least every three years


4.     Rights You Have Over Your Data

You have a range of rights over your data, which include the following:


·       Where data processing is based on consent, you may revoke this consent at any time and we will

make it as easy as possible for you to do this (for example by putting “unsubscribe” links at the bottom

of all of our marketing e-mails)

·       You have the right to ask for rectification and/or deletion of your information

·       You have the right of access to your information

·       You have the right to lodge a complaint with The ICO (Information Commissioners Office) if you feel

your rights have been infringed

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here:

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow maximum access to your right while continuing to deliver as many services as possible.

Your Privacy

Privacy policy

This Privacy Policy applies to First Stop Darlington and its trading company, Bike Stop Darlington where applicable.

First Stop Darlington and Bike Stop Darlington is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

First Stop Darlington is a registered charity (1073822) and company limited by guarantee (3647391). The registered address is First Stop Darlington, 32 Houndgate, Darlington, DL1 5RH .


Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies First Stop Darlington and Bike Stop Darlington websites use in the table below.

Cookie  Purpose

UserSetting This functional cookie remembers the individual's colour and location

preferences so that next time they use the site these are displayed

rather than the sites default settings.

ASP.Net_SessionId  When you access this website a cookie is generated with a unique

session ID. This cookie will expire when the browser is closed.

vidi  This cookie enables First Stop's Intelligent tracker software that helps

us analyse information such as visitor numbers and browser usage so

we can continue to improve your experience of our website.

BCSI-CS-5B059C53EB35D97E  The information in this cookie is used to track the activities of

individuals who have visited this site via third-party websites.

__utma / __utmb / __utmc /

__utmz First Stop Darlington uses a tool called Google Analytics to give us

statistical data on the performance of our website. These cookies are

placed by Google Analytics. 

 Data Protection

First Stop Darlington would like to keep in touch with you to let you know about the vital work we do for clients, our products and services. By submitting your email, address and phone number(s) on our Site, you are agreeing to being contacted in these ways by First Stop Darlington and Bike Stop Darlington. You can unsubscribe from these communications at any time.

If you do not wish to continue receiving information from us or carefully selected third parties please email us or telephone us using the contact details on our web site.

Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at [email protected]

First Stop Darlington and a number of its trading and associated companies are registered as a Data Controller with the Information Commissioner. First Stop Darlington is the Data Controller for the purposes of collecting your information on our Site(s).

1. What personal information is collected from you

When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our merchant bank Go Cardless and Stripe, but is not held by us. If you supply such information we are legally bound by the Data Protection Act 1998.

2. How your information is used

We may use this information in the following ways :

  • Process orders submitted by you;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • improve our services or marketing purposes;
  • send you communications which you have requested and that may be of interest to you.

These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.

3. Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the Data Protection Act 1998. First Stop Darlington (including its associated and subsidiary companies) is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission to do so, we may contact you about other services and products or pass your details to similar organisations.


4. How you can access, update or delete your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at our head office above. You have the right to ask for a copy of the information First Stop Darlington holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

If you do not want to continue receiving information by email from us, please follow the instructions at the bottom of the email, which will tell you how to contact us to unsubscribe.

5. Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, First Stop Darlington cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

6. Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

First Stop Darlington will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. First Stop Darlington has the right to remove any material or posting you make on this Site at its discretion.

7. What happens when visitors link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site.

We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

8. 16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

9. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our website.

10. Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

We will always store your personal details securely. We'll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible.

By submitting this form you are agreeing to our terms and conditions